Streetfight reporting:
In the days before MapQuest and Google Maps, the first stop you’d make when planning a long road trip was often your local AAA
office. There — if you were a member — you could get directions, maps,
listings of hotels and attractions, and information on discounts at some
of the places you were headed. And, of course, if you got stuck
somewhere along the way, AAA would give you the tow, jump or gas you
needed to be on your way.
And today, even with the the popularity of digital maps (and the
prevalence of insurance companies and car manufacturers providing
roadside assistance), AAA’s membership base remains strong with about 53
million U.S. members, up about 50% from ten years ago. Each member pays
about $60 annually, allowing the organization to more or less “own” the
market when it comes to automotive travel membership.
Meanwhile, AARP “owns”
the market on membership for senior citizens, and countless other
organizations have a similar lock on their own niche areas — charging
yearly dues and providing value through discounts and services. But, so
far, I don’t think anyone has really nailed a local membership model,
and there are two organizations that have great potential to dominate in
this area — local newspapers and the YMCA.
Before we get into their opportunity, though, let’s talk about what I mean by “local membership.”
What makes the AAA model so successful is that they offer a core
service (roadside assistance) with other perks. Some people pay for the
core service but stay around for the perks — a couple of hotel and
restaurant discounts and the membership essentially pays for itself. And
a timely towing when stranded might inspire someone to hold onto their
membership for decades.
On a local level, families always have products or services they
need, and information is one of them. “What to do this weekend? What
daycare to use? Are there safety concerns in my neighborhood? What
neighborhood should we move to? What summer camps are available for my
child?” From a product standpoint they need those home services, day
cares or events to attend.
Many families will pay $100-200 annually to join their local science
center or zoo so that they know that on any given weekend that can have
something to do. That’s a lot of money, but after a couple of visits the
membership dues pay for themselves. Getting someone to say just that
“it pays for itself” is the key to any successful membership program.
http://streetfightmag.com/2013/03/22/can-newspapers-evolve-into-local-membership-organizations/
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