Mediashift reporting:
Last month, Paul Walborsky stepped down after seven years as chief
executive of Gigaom. During that time, the tech site grew enormously in
traffic and revenue as it expanded its business beyond just advertising.
Currently, about 60 percent of Gigaom’s revenues (estimated to be
around $15 million annually) come from research and 25 percent from
events. Advertising accounts for only about 15 percent of total
revenues. Walborsky, who is 48, spoke with PBS MediaShift about the
struggles of running an editorial-based business when competition is
fierce and ad rates continue to slump.
Gabriel Kahn: In media, size matters. How does an operation
like Gigaom, which averages about 6.5 million unique visitors a month,
make a go of it?
Paul Walborsky: Media either has to be huge, at the BuzzFeed level, or small and intimate.
When we started, we looked at each other and said, “We’re never going to
get to a 100 million uniques.” The type of content we write is more
analytical. We can squeeze about 20 million page views a month out of
our audience. If we tried to build an editorial business just based on
advertising we’d never be able to pay our staff.
So chasing page views is a dead end?
Paul Walborsky: Our whole concept was not to serve
you another page and make you click once more; it was to give you a good
user experience. So by definition we had to have a different business
model. I don’t think about creating page views. I think about creating
long-term relationships with readers. If you have a long-term
relationship, you do different things. You get them to come back. You
serve them well. And you then try to upsell them more products and
services...
...
Paul Walborsky: Editorial is the focal point of our
business model. This is where we create credibility. That is what keeps
people coming back. Without our editorial content, without people
writing things everyday that make readers feel smarter, we would not
have a brand. We just choose not to monetize that content directly. We
monetize it in different ways...
By this logic, when Gigaom uses space on a page to sell an
ad, it almost represents a failure because the company itself should be
able to find a better use for that same space.
Paul Walborsky: The situation in media is laughable.
When we sell ad units, we are basically selling our reader relationship
to someone who doesn’t care about it. The advertisers are selling a car
or a trip to Vegas. If we could create enough products, we could use
that space ourselves to sell that audience something that is actually
meaningful to them.
That’s what we did with our research. Then other companies began doing the same.
We saw Politico Pro come out, then Business Insider came out with research....
http://www.pbs.org/mediashift/2014/10/how-gigaom-built-a-media-business-around-free-content/