The tools we use to measure the value of our journalism seem to fail us:
Metrics don’t match our lofty objectives, or their innate inflexibility forces us to
chase the wrong goals. They’ve proven especially vexing in the digital era, with so
many available and wide disagreement over which ones ought to matter. On both
the editorial and business sides of what we do, the measurements we’re using
consistently seem behind the times.
But metrics are important, because what we measure, we tend to become. Chasing ratings tilts TV news toward celebretainment. Chasing pageviews leads to annoying slideshow page reloads.
This year, the problematic pageview seemed to give way to “social lift” or some measure of sharing reach.
And time on site or time reading became key proxies for the “engagement” we all seek. The innovative platform (and aggregator) Medium considers time reading its key metric. And the squishydefinition of “quality” for Facebook includes “something that leads you to stay away from Facebook for awhile.”
By next year, I expect someone will crack the code of how to measure something more sophisticated: journalism’s influence, be it in civic action or cultural outcomes. Today’s metric may be time, but tomorrow’s is action.
This isn’t a new issue. Public media held “impact summits” nearly four years ago identifying the five elements we need in order to measure journalism’simpact. These days, ProPublica diligently tracks reactions to its work — their
investigations follow the impact of their revelations. The Solutions Journalism Network identifies solutions or actions by design. And the Knight-MozillaFellowship at The New York Times is crafted specifically around figuring out how
we measure the results of our work in the civic sphere. So getting to a more sophisticated metric is work that’s already well under way. 2014 could be the year we figure it out.
We’ve arrived at a choice cultural moment for an action or “impact” measurement. We have smaller, more fractured communities, highly decentralized civic involvement, and ever-personalized media. Since the link between journalism and civic action often reveals itself most clearly at the local level, the circumstances are right for a new way to measure it.
First, the community situation. On my beat, the one clear theme that’s emerged is how often connections in the cloud have fed the formation of tighter and more specific offline communities. Tomorrow’s hot communities are as narrow as “the people of Powder Mountain, Utah,” a group that came together to purchase a single mountain for the purpose of creating place around a sharedethos. Or “the people who live in one house in San Francisco” — a community of like-minded millennials who came together to build community in a house bysharing food, cars, and ideas. Local communities are becoming smaller subsets as software reorganizes the world.
http://www.niemanlab.org/2013/12/tomorrows-metric-for-news-is-action/
But metrics are important, because what we measure, we tend to become. Chasing ratings tilts TV news toward celebretainment. Chasing pageviews leads to annoying slideshow page reloads.
This year, the problematic pageview seemed to give way to “social lift” or some measure of sharing reach.
And time on site or time reading became key proxies for the “engagement” we all seek. The innovative platform (and aggregator) Medium considers time reading its key metric. And the squishydefinition of “quality” for Facebook includes “something that leads you to stay away from Facebook for awhile.”
By next year, I expect someone will crack the code of how to measure something more sophisticated: journalism’s influence, be it in civic action or cultural outcomes. Today’s metric may be time, but tomorrow’s is action.
This isn’t a new issue. Public media held “impact summits” nearly four years ago identifying the five elements we need in order to measure journalism’simpact. These days, ProPublica diligently tracks reactions to its work — their
investigations follow the impact of their revelations. The Solutions Journalism Network identifies solutions or actions by design. And the Knight-MozillaFellowship at The New York Times is crafted specifically around figuring out how
we measure the results of our work in the civic sphere. So getting to a more sophisticated metric is work that’s already well under way. 2014 could be the year we figure it out.
We’ve arrived at a choice cultural moment for an action or “impact” measurement. We have smaller, more fractured communities, highly decentralized civic involvement, and ever-personalized media. Since the link between journalism and civic action often reveals itself most clearly at the local level, the circumstances are right for a new way to measure it.
First, the community situation. On my beat, the one clear theme that’s emerged is how often connections in the cloud have fed the formation of tighter and more specific offline communities. Tomorrow’s hot communities are as narrow as “the people of Powder Mountain, Utah,” a group that came together to purchase a single mountain for the purpose of creating place around a sharedethos. Or “the people who live in one house in San Francisco” — a community of like-minded millennials who came together to build community in a house bysharing food, cars, and ideas. Local communities are becoming smaller subsets as software reorganizes the world.
http://www.niemanlab.org/2013/12/tomorrows-metric-for-news-is-action/
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